How to calculate your Employee Net Promoter Score (eNPS® Calculator)

Employee Net Promoter Score (eNPS) is a metric that assesses employee loyalty and engagement — calculated by subtracting the percentage of detractors from the promoters. The result is a score ranging from -100 to +100, reflecting overall employee satisfaction and advocacy potential.

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Calculate your eNPS

Count the responses

Add up the number of responses provided for each score.

10
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9
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8
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7
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6
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5
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4
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3
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2
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1
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0
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Calculate your NPS

Subtract the percentage of Detractors from the percentage of Promoters.

0%
Promoters
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-
0%
Detractors
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=
Your NPS Score
0
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0%
Passive
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Promoters are the people who give a score of 9 or 10. Detractors are people who rated you a 6 or lower. 8 or 7 are passives.

Group the responses

Add up the total number of responses for promoters, passives and detractors.

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Total
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Total
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Total
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Calculate your NPS

We'll subtract the percentage of Detractors from the Promoters.

0%
Promoters
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0%
Passive
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-
0%
Detractors
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=
Your NPS Score
0
Benchmark comparisons
Start over
Promoters are the people who gave you a score of 9 or 10. Detractors are people who rated you a 6 or lower.
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eNPS Calculation Formula

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Note: To save time, use an eNPS survey software to calculate your eNPS score in real-time.

What are eNPS Surveys?

Employee Net Promoter Score (eNPS) surveys assess employee loyalty and engagement within an organization. It categorizes employees as Promoters, Passives, or Detractors based on their feedback. Calculating your eNPS score helps understand your employees' satisfaction and advocacy potential.

eNPS (Employee Net Promoter Score) Surveys

Target Audience: Employees of an organization.
Purpose: Measures employee loyalty and engagement.
Use: It's a tool for enhancing employee retention, engagement, and productivity.

NPS (Net Promoter Score) Surveys

Target Audience: Customers of a business.
Purpose: Measures customer loyalty to a brand.
Use: It's crucial for customer relationship management and marketing strategies.

Why should you measure
employee net promoter score?

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Boosts Employee Performance
Through eNPS surveys, employees are empowered, leading to increased motivation, commitment, and ultimately, enhanced performance and ownership.
4.2x
more likely for employees to reach peak performance when their feedback is heard.
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Boosts Employee Satisfaction
Calculating eNPS scores provide continuous feedback, addressing concerns and lifting employee morale, resulting in improved job satisfaction.
59%
increase in satisfaction levels in employees when their feedback lead to positive changes.
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Strengthens Retention and Attraction
A positive eNPS score reflects a vibrant workplace culture, vital for retaining and attracting talent, making companies appealing to prospective hires.
4x
more effective in retaining top talent when employee pulse is monitored continuously.

ThriveSparrow as your Employee Net Promoter Score Survey Software

Bid goodbye to manual calculations. Say hello to ThriveSparrow’s advanced eNPS calculator. Run automated eNPS surveys and dive deep into dynamic employee engagement and advocacy data.

Single ENPS Question

Interpret eNPS scores in minutes, not weeks

ThriveSparrow's eNPS calculator helps you understand how inclined your employees are to endorse your company as the top workplace with a single question. Understand the factors affecting eNPS, take decisive steps, and retain top talent.

Create Free eNPS Survey
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Spot Engagement Trends

Gain actionable insights on engagement trends

Receive detailed eNPS reports covering various survey periods to unveil patterns in engagement and pinpoint recurring obstacles. Share these analytics with your leadership team to facilitate informed decision-making and enhance employee satisfaction.

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AUTOMATED eNPS

Automate your recurring pulse surveys

Access timely feedback effortlessly through automated eNPS surveys. An eNPS calculator helps you tailor the frequency of surveys to align with your HR initiatives — whether it's weekly check-ins or monthly trend tracking, ensuring constant monitoring of employee engagement.

Create Free eNPS Survey
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Refine employee experience at every touchpoint with ThriveSparrow

Frequently Asked Questions?
How is the Employee NPS score calculated?
Shihab Muhammed, Founder & CEO

The Employee Net Promoter Score (eNPS) is calculated based on responses to a single question: "On a scale of 0-10, how likely are you to recommend this company as a place to work?" Employees who respond with a 9 or 10 are considered promoters, those who respond with a 7 or 8 are passives, and those who respond with a score of 0 to 6 are detractors. The eNPS score is then calculated by subtracting the percentage of detractors from the percentage of promoters. The resulting score can range from -100 to +100.

What is a good NPS score for employees?
Ganesh Ravi Shankar, Buisness Unit Head

A good eNPS score varies by industry and organization, but generally speaking, a score above 0 is considered positive, and a score above 50 is considered excellent. However, it's important to remember that eNPS scores should be interpreted in the context of other factors such as company culture, industry benchmarks, and specific organizational goals.

How do you read/interpret employee Net Promoter Score?
Ganesh Ravi Shankar, Buisness Unit Head

The Employee Net Promoter Score (eNPS) measures employee satisfaction and loyalty by categorizing responses to a single question about likelihood to recommend the company. A positive eNPS indicates more promoters than detractors, while a negative score suggests significant issues affecting employee satisfaction.

What is Amazon’s and Apple’s eNPS score?
Shihab Muhammed, Founder & CEO

Amazon's eNPS score stands at a 12 and Apple’s eNPS score is at a 19 reflecting decent employee loyalty.

How to improve employee net promoter score?
Shihab Muhammed, Founder & CEO
  • 1.
    Enhance communication channels and address feedback promptly, leveraging eNPS calculation insights for targeted improvements.
  • 2.
    Foster a culture of empowerment, prioritize employee well-being, and utilize eNPS calculation data to tailor strategies for enhancing satisfaction and loyalty.
  • 3.
    Leverage an advanced eNPS survey tool like ThriveSparrow to gain actionable insights and optimize employee engagement strategies.

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