Grace Smith
March 26, 2024

If you've ever wondered how engaged your employees are and what that means for your business, you're in the right place. Here, we'll dive into what employee engagement scores really tell you, how to calculate them, and why they're so important. 

Understanding Employee Engagement Scores

Effective employee engagement is a key driver of organizational success. The employee engagement index is a pivotal tool that measures the depth of employees' emotional and intellectual connection to their workplace. This index, when analyzed through regression analysis, can reveal critical relationships between various factors, such as career growth, and overall engagement.

Other factors influencing engagement include:

  • Senior leadership
  • Direct supervisors
  • Inclusion, diversity, and equality
  • Safety and security
  • Goal alignment
  • Job satisfaction
  • Opportunities for growth and learning
  • Benefits and compensation
  • Recognition
  • Team collaboration

Industry Benchmarks for Engagement Scores

Benchmark scores provide a valuable perspective on how your organization's engagement levels compare with others in your industry. These benchmarks vary in methodology and scoring ranges, with T-scores and percentage-based scores being the most common in employee engagement surveys.

  • T-Scores for Clarity: T-scores standardize survey results, neutralizing question variability to offer a clear picture of how your scores rank in comparison to others. This method is effective for understanding where you stand in terms of employee engagement relative to industry norms.
  • Percentage-Based Comparisons: These benchmarks translate engagement scores into percentages, simplifying the comparison with industry averages. This approach provides a quick and straightforward way to gauge your organization's engagement performance against broader industry standards.

These benchmarking tools are crucial for identifying your standing in the competitive landscape and guiding strategies for enhancing employee engagement.

What is an Acceptable Employee Engagement Score?

High engagement (70 - 100%): Indicates a strong commitment to the company's success. These employees are typically proactive, communicative, and enthusiastic about their work.

Moderate engagement (30 - 69%): Reflects sufficient motivation to perform tasks, but there's room for improving commitment and addressing specific issues.

Low engagement (0 - 29%): Signifies a lack of connection and potential risks of burnout or turnover. Urgent interventions may be necessary.

In essence, a score above 70% is generally considered good, signaling a healthy level of employee engagement. However, remember that engagement scores are indicators, not absolutes. They should be used alongside other metrics and insights for a comprehensive understanding of employee engagement in your organization.

How to Calculate Employee Engagement Score

Step 1: Design a well-crafted survey

  • Focus on questions that evaluate employees' wellbeing.
  • Keep the survey concise, ideally completable within 10 minutes.
  • Utilize questions that resonate with the company's goals, culture, and values.

Step 2: Use the Likert scale for responses

  • Apply a Likert scale ranging from 1 (Strongly Disagree) to 5 (Strongly Agree).
  • Include neutral options to capture more accurate responses.
  • Ensure question phrasing is clear and positively oriented.

Step 3: Calculate the score per employee

  • Add the points from an individual employee's responses.
  • If you have 20 questions, each worth 5 points, the maximum score is 100. For more than 20 questions, adjust the maximum score accordingly.
  • Convert the total points to a percentage.

For instance, if an employee scores 90 out of a maximum of 150 points, their engagement score would be (90/150)×100=60%.

Step 4: Calculate the score per question

  • Sum the scores for each question across all employees.
  • This helps identify the strengths and weaknesses in specific areas of the organization.

Step 5: Take action

  • Analyze the results to understand where improvements are needed.
  • Involve employees in creating actionable plans to boost engagement.

Step 6: Calculate company's average employee engagement score

  • After individual and question-wise scores are computed, evaluate the engagement scores department-wise.


There are 3 departments in a company whose engagement scores are as follows.

Department A's engagement score is 75%

Department B's engagement score is 65%

Department C's engagement score is 55%

To find the company's average employee engagement score, we'll add these scores and divide by the number of departments.

Average Engagement Score = (Department A Score+Department B Score+Department C Score) / Number of Departments

=(75%+65%+55%) / 3 ​


This means the company's average employee engagement score is 65%. Therefore, this company's engagement score is close to a high engagement score but may still need improvement.

Related Post: Essential tools and metrics for measuring employee engagement

Elevating Employee Engagement with ThriveSparrow

ThriveSparrow is not just an employee engagement platform; it's a comprehensive solution designed to elevate your engagement strategies. Here’s how ThriveSparrow stands out:

  • Engagement Surveys: Conduct in-depth surveys with ThriveSparrow to gauge the pulse of your organization's engagement levels.
  • Actionable Insights: The platform's analytics offer deep dives into engagement data, aiding in informed decision-making.
  • Employee Recognition with Kudos Module: A key feature for boosting morale, the Kudos module enables peer recognition, fostering a culture of appreciation.
  • Heatmaps for Engagement Visualization: ThriveSparrow’s heatmaps are a standout feature, providing a visual representation of engagement levels across different departments or teams. This helps in quickly identifying areas that need more attention and effective action planning.
A screenshot of ThriveSparrow's Heatmaps
ThriveSparrow's Heatmaps

Don't let the complexities of employee engagement leave you in the dark. Illuminate your path with ThriveSparrow's innovative heatmaps and robust engagement tools. Take the first step towards a more engaged and dynamic workforce.

Strategies for Enhancing Your Employee Engagement Score

Boost your organization's employee engagement effectively with these five key strategies, each designed to enhance workplace satisfaction and commitment.

1. Implement a Bottom-Up approach

Start with a solid foundation by engaging employees at every level. Utilize employee surveys and polls to gather their insights and address concerns. This approach not only identifies areas needing improvement but also makes employees feel valued and integral to the organization. Remember, a workforce that shares its voice is a workforce that stays engaged and committed.

2. Foster two-way communication

Transparent and open communication is critical for engagement. Ensure your employees are well-informed about organizational changes and decisions. This clarity builds trust and a sense of security, crucial for maintaining high engagement levels.

3. Promote community involvement

An organization thrives when it functions as a community. Foster this by organizing events or casual get-togethers that bring everyone together. Creating a sense of belonging and equality across the organization reinforces a positive work culture.

4. Reward and recognize efforts

Recognition is a powerful motivator. Address the common feeling of underappreciation by acknowledging and rewarding good work. Simple gestures of appreciation or formal rewards can significantly uplift morale and drive engagement.

5. Invest in personal development

Investing in your employees’ growth is investing in your organization’s future. Provide opportunities for training and higher education, enhancing their skills and deepening their commitment to the organization. This investment not only aids in the organization's growth but also fosters a strong sense of loyalty among employees.

Related Post: 10 proven employee engagement strategies for a thriving workplace

The Long-Term Impact of Good Engagement Scores

Begin with strengthening your internal communication strategies. Effective communication enhances trust, reduces frustration, and aligns employees with company goals. Consider the time lost in inefficient information searches; streamlining internal communication can significantly boost engagement and productivity.

Addressing these key areas in your employee engagement strategy can lead to a more motivated, committed, and productive workforce, driving your organization towards its goals.