"Highly engaged employees make the customer experience. Disengaged employees break it"

Do you know the level of commitment among your medical staff? Do you understand the connection between patient satisfaction and employee engagement? 

If not, you might be unaware of the numerous, interrelated problems that can develop when engagement is low.

There are various benefits to uplifting staff engagement in hospitals and healthcare organizations. Along with higher productivity, you'll accomplish financial savings, improve patient outcomes, cut down on errors, and notice an improvement in your hospital's ratings.

What is Employee Engagement?

A relationship between a person and their workplace, encompassing the team, the job, the corporate culture, and the firm itself, is referred to as employee engagement. Employee engagement, productivity, and well-being are all clearly correlated.

Employees who put their all into their work do so with enthusiasm.

  • They go the extra mile: They are likely to exceed expectations, contributing significantly to the organization's, their team's, and their own personal goals.
  • High job satisfaction: These employees often report greater job satisfaction.
  • They're more loyal: They tend to stay with their current employer, rather than looking for opportunities elsewhere.
  • Positive advocacy: They often praise the company, recommending it as a great place to work to family and friends.

Whereas disengaged employees have low morale.

  • Low Morale: These employees typically exhibit low morale.
  • Negative Influence: They may spread negativity among team members.
  • Reduced Productivity: Their productivity levels are often lower, and their performance may be subpar.
  • Prone to Errors: Disengaged employees are more likely to make mistakes.
  • Higher Absenteeism: They tend to have higher rates of absenteeism.

Patient outcomes and worker engagement are closely related in the healthcare industry, with nurse engagement serving as the best indicator of in-hospital mortality. As we all know the COVID-19 epidemic has had a significant impact on healthcare employees' levels of employee engagement. Healthcare executives from around the world are frantically trying to come up with solutions to the pandemic burnout and career stress.

The healthcare sector is looking for solutions to this issue. But given the prevalent working conditions—conditions that healthcare practitioners are powerless to change—how can healthcare increase low employee engagement? By offering training opportunities like leadership coaching, enhancing communication and feedback, supporting team-building activities, recognizing employee accomplishments, and providing mental wellness tools to lessen stress and burnout.

In the healthcare industry, employee engagement is a critical component that affects patient care outcomes as well as the health and job happiness of healthcare personnel. Engaged employees are always more likely to deliver high-quality care, take the initiative to address patients' needs, and have a favorable effect on the entire healthcare experience.

Benefits of Employee Engagement in Healthcare

Employees in healthcare organizations are more productive, more efficient, make fewer mistakes, and have better patient outcomes when engagement levels are high.

In addition, engagement can lower expenditures, increase a hospital's rating, and lower turnover, all of which enhance its reputation. Most importantly, strong healthcare involvement benefits patients as well as hospitals, physicians, nurses, and emergency services.

According to a survey by HR Solutions, 83% of engaged workers are more inclined to care about patients.

High levels of commitment are known to foster a supportive, cooperative, and peaceful workplace where management values its workers and makes sure their needs are satisfied. Such a work atmosphere is crucial in the healthcare industry, particularly when healthcare professionals are affected by a global pandemic that has claimed so many lives.

You may also like to read more in-depth about the benefits of employee engagement and how it transforms organizations.

Strategies for Increasing Engagement in Healthcare

In the healthcare industry, employee engagement is not just a nice-to-have; it's essential. Engaged healthcare professionals are more likely to provide high-quality patient care and contribute positively to the workplace environment.

However, fostering this engagement requires deliberate and strategic efforts. Here are 4 key strategies that healthcare organizations can implement to enhance employee engagement, thereby improving both staff satisfaction and patient outcomes.

1. Encourage listening

Poor internal communication is one of the major barriers to employee engagement in the healthcare industry. Employees are more likely to get disengaged and unsatisfied with their work if they believe that management is not listening to their suggestions. Higher turnover and a poorer patient experience result from this. 

Healthcare management should have employee engagement sessions frequently and develop an action plan to address employee input in order to boost employee engagement. 

An internal survey can give managers important information about how staff feel and potential roadblocks to their goals. Additionally, managers can start to foster a culture of trust within the company by taking the time to pinpoint problems and gauge employee happiness.

2. Give administrators more chances to be recognized and reviewed by their peers

Recognition has a significant impact on employee retention and motivation. Companies implementing employee recognition programs experienced a 63 percent increase in staff productivity and a 51 percent increase in employee retention, according to a SHRM survey.

Employees may feel invisible if they don't receive regular praise and acknowledgment. The answer? An employee recognition program.

Programs for employee appreciation promote gratitude for colleagues' efforts, celebrate brave acts, and increase team members' sense of worth.

3. Give learning and growth top priority

Employee retention is greatly impacted by giving healthcare employees opportunities for learning and growth. 70% of workers say they would be at least slightly more likely to leave their current employer for a position that provides more prospects for professional growth and education. Organizations with a strong learning culture also have greater employee engagement and retention rates than organizations without one, ranging from 30 to 50 percent.

4. Improve peer mentoring and assistance

Strong encouragement and training can raise staff morale. An employee's willingness to continue working for their company was positively impacted by their mentorship program, according to 83% of participants in a recent study.  

Employee happiness and excellent professional connections might result from coaching or peer support programs. A sympathetic ear can go a long way in helping healthcare personnel who are struggling in their line of work.

How ThriveSparrow can make a difference

How ThriveSparrow can make a difference

In the healthcare industry, where employee engagement directly influences patient care and outcomes, ThriveSparrow stands out as a transformative tool. ThriveSparrow is designed to revolutionize employee experience management, particularly catering to the unique needs of HR professionals in the healthcare sector.

Comprehensive employee engagement surveys

ThriveSparrow's Engage module offers a variety of surveys, including engagement, wellness, and pulse surveys. These tools are crucial for healthcare organizations to monitor and assess the overall health and morale of their workforce. By regularly gauging employee sentiment, healthcare providers can proactively address areas of concern, leading to improved patient care and staff well-being.

Employees can freely express their thoughts and concerns without hesitation, as every survey ensures that the feedback remains anonymous.

A screenshot of ThriveSparrow's anonymous survey response feature
ThriveSparrow's anonymous survey response feature

Robust employee recognition platform

The Kudos module in ThriveSparrow plays a pivotal role in nurturing a culture of recognition and appreciation within organizations. This module extends beyond mere acknowledgments, allowing employees to accrue appreciation points that can be redeemed for rewards. Furthermore, the integrated leaderboard facilitates team leaders and managers in identifying top performers, providing an additional source of motivation and inspiration for employees.

The integration with Slack further enhances collaboration by establishing a shared space where peers can publicly celebrate achievements and acknowledge one another. This creates an environment where others can actively participate, joining in to react to the posted accomplishments.

In a high-stress environment like healthcare, recognizing and celebrating staff achievements can significantly boost morale and job satisfaction.

A glimpse into ThriveSparrow's Kudos module
ThriveSparrow's Kudos Module

Actionable insights for data-driven decisions

ThriveSparrow's analytics dashboard provides in-depth insights into engagement and recognition metrics. For healthcare administrators, this means having access to data that can inform strategies to enhance employee engagement, reduce turnover, and improve patient care. The platform's real-time analytics are crucial for managers and leaders to make immediate, impactful decisions.

ThriveSparrow's dynamic reports module

Try ThriveSparrow for free and witness the surge in engagement at the workplace.

The Future of Professional Engagement in Healthcare 

Finally, innovative healthcare solutions like ThriveSparrow are leading the road for change. As the healthcare business develops, it is crucial to have qualified healthcare experts on staff in order to guarantee patient satisfaction and the organization's overall success. 

ThriveSparrow's personal engagement plans, reward and recognition programs, open feedback policies, and professional development and wellness activities represent the future of healthcare. These approaches encourage a sense of gratitude, candour, and continual development in addition to taking into account the specific needs and preferences of healthcare professionals.  

Furthermore, in a field where cooperation and shared knowledge are essential, the importance of peer collaboration and information sharing cannot be overstated. The collaboration tools and platforms offered by ThriveSparrow reflect the growing emphasis on improving communication and collaboration across healthcare professionals.