How Dyninno centralized global feedback, doubled NPS, and cut manual work by 70% with ThriveSparrow

HOW WE CHANGED THIER STORY

The challenge: Manual feedback processes slowed down clarity and responsiveness

Before switching to ThriveSparrow, Dyninno relied on Microsoft Forms to collect employee feedback. This created several roadblocks:

Key challenges before ThriveSparrow

Fragmented feedback collection

Employee responses were scattered across multiple forms, making it hard to centralize insights in one place.

Heavy manual effort

HR teams had to download spreadsheets, compile data, and create reports manually, often taking 2–5 days for each cycle.

Low participation across global offices

Teams needed constant reminders to submit surveys, and the lack of easy access limited response rates.

No unified visibility for stakeholders

HR couldn’t easily share insights with leaders or track concerns across departments and business units.

Inability to scale across 5,000+ employees

Different geographies, cultures, and business units required a more standardized and automated system.

The solution: Building a centralized, automated survey ecosystem

Dyninno adopted ThriveSparrow to streamline feedback collection and unify all processes globally.

• One platform for every survey
  All seven global surveys were built and standardized within ThriveSparrow, creating a single source of truth for employee feedback.
• Mobile-friendly QR code access
  Surveys were distributed across every office through QR codes, allowing employees to respond instantly via mobile devices without friction.
• Automated reports and dashboards
  Scheduled weekly reports were delivered automatically to stakeholders, eliminating manual compilation and ensuring consistent visibility.
• Seamless Jira integration
  Dyninno connected ThriveSparrow with their Jira Service Desk so employee feedback submitted through Jira was recorded instantly in ThriveSparrow, no additional handling required.
• Fast setup and easy iteration
  Surveys, questions, and workflows could be built or updated in 1–2 days, without needing engineering time or external support.

The impact: Faster insights, higher participation, better employee culture

After implementing ThriveSparrow, Dyninno saw significant improvements across their global teams:

• 70% reduction in manual work
  What previously took 2–5 days now takes 1–2 business days, with no spreadsheets, no manual analysis, and no repetitive tasks.
• NPS improvement across business units
  NPS scores increased dramatically, from 3.9 to 5 and from 5 to 10 in certain units, showing improved satisfaction and culture.
• 3,000+ responses across 5,000 employees
  Participation surged thanks to QR codes, centralized access, and wider visibility on Microsoft Teams and internal portals.
• Employees feel heard and connected
  Sentiment improved as employees recognized that their feedback genuinely led to action and organizational improvements.‍
• Better communication between employees and leadership
  ThriveSparrow became the bridge enabling transparent dialogue and a more engaged employee culture.

The bottom line: A unified, automated feedback system for a global workforce

Before ThriveSparrow, Dyninno struggled with manual processes, low participation, and fragmented insights. With automation, centralized dashboards, QR-based access, and Jira integration, they now run a global feedback program that is fast, consistent, and data-driven, helping them strengthen culture across 20 countries and 5,000+ employees.