How Acres Foundation scaled 360° feedback for 300+ staff without losing anonymity

HOW WE CHANGED THEIR STORY

The challenge: Scaling a complex feedback process without losing trust:

‍Before adopting ThriveSparrow, The Acres Foundation faced multiple challenges in running its annual performance review system

• Manual setup slowed things down – Using Google Forms and other tools required heavy manual work to set up surveys, track responses and organize data.
• Anonymity was non-negotiable – They needed a platform that could track participation without compromising the anonymity of responses, a core principle of their feedback culture.
• Prefilled information was a must - Asking users to fill out details like department or campus led to inconsistencies and raised doubts about data credibility.‍
• Review assignments needed careful mapping – The team followed a refined, pre-approved matrix model for reviewer assignments, which required flexibility and collaboration to implement effectively.

The solution: A secure and streamlined 360° feedback system with ThriveSparrow

To simplify and secure their process, The Acres Foundation adopted ThriveSparrow. Here’s how the platform helped them:

Key reasons for choosing ThriveSparrow

Auto-fill reviewer and subject data

Each form included preloaded campus and department information to avoid manual errors and confusion.

Protect anonymity while tracking responses

ThriveSparrow enabled the team to track who had completed feedback without revealing the content of their responses.

Use a single matrix for complex reviewer mapping

With bulk matrix uploads, the team could assign 10+ reviewers per person while managing it all through just three surveys.

Enable Hindi translation support

ThriveSparrow’s multilingual support made it easy for users to engage with the forms in their preferred language.

The impact: Faster cycles, better visibility, less admin effort

After implementing ThriveSparrow, the Acres team saw major improvements:

• No more deadline extensions – Timely, targeted nudges helped complete reviews without delays.
• Faster data downloads and merging – Submission IDs simplified the process, bringing data compilation time down to just 10–15 minutes.
• Greater control and visibility – Real-time reviewer completion status helped the task force send smart reminders and track quality.

A standout experience with ThriveSparrow

Beyond the platform, Radhika appreciated the consistent and hands-on support from the ThriveSparrow team:

• Collaborative onboarding from day one – The team worked closely with The Acres Foundation to accommodate specific needs, from language settings to reviewer matrix formats.
• Responsive support when it mattered most – Whether it was exporting evaluator lists or fixing a launch-day glitch, the support team was available and action-oriented.

Conclusion

Before ThriveSparrow, performance reviews at The Acres Foundation were difficult to scale while maintaining integrity. Today, they run a secure, inclusive, and efficient 360° feedback process that supports over 300 team members with clarity and confidence.

‍