What does an operations manager do?
An operations manager oversees people, processes, and systems to ensure efficiency across business functions. They streamline workflows, manage resources, and maintain quality to support company growth and profitability.
What are the key skills to assess while looking for an operations manager?
- Leadership & Communication: Motivating teams and setting clear expectations.
- Process Optimization: Identifying inefficiencies and improving productivity.
- Analytical Thinking: Using data to make informed operational decisions.
- Strategic Planning: Aligning day-to-day work with long-term goals.
- Project Management: Managing timelines, budgets, and cross-functional collaboration.
- Risk & Crisis Management: Anticipating issues and responding effectively.
- Financial Acumen: Managing budgets, forecasts, and cost reductions.
- Technology Proficiency: Familiarity with ERP, CRM, or workflow automation tools.
What are the KPIs for an operations manager?
To measure performance effectively, connect operational excellence with outcomes like cost, quality, and efficiency.
- Operational Efficiency Ratio (output/input)
- On-Time Delivery % / Order Accuracy %
- Production Downtime / Uptime %
- Cost per Unit / Cost Reduction %
- Inventory Turnover Ratio
- Cycle Time / Lead Time
- Employee Productivity / Utilization Rate
- Quality Metrics (defect rate, rework %)
- Customer Satisfaction / NPS
- Budget Adherence / Forecast Accuracy
