How Covéa Insurance scaled 360° feedback while cutting manual admin work

HOW WE CHANGED THIER STORY

The challenge: Manual 360° feedback was slowing everything down

Before ThriveSparrow, Covéa Insurance faced challenges such as:

Key challenges before ThriveSparrow

Manual-heavy processes made scaling impossible

Their previous system was just a survey tool, requiring manual setup for every single participant and evaluator.

Administrative workload consumed valuable time

The team had to input evaluators, send reminders, and manage reports manually across multiple surveys.

Limited insights restricted meaningful development

They lacked analytics, cohort comparisons, and structured reporting, making it hard to extract actionable insights.

User experience was fragmented and inefficient

Participants and feedback providers found it difficult to navigate and engage with the process.

Lack of flexibility in survey creation

Customizing surveys for different groups or leadership cohorts was time-consuming and restrictive.

The solution: A scalable and automated 360° feedback system

To streamline their process, Covéa Insurance adopted ThriveSparrow, which provided:

• End-to-end automation of feedback workflows
  From evaluator nomination to survey launch and reminders, the entire process became centralized and automated.

• Self-service evaluator nomination with approval workflows
  Participants could nominate evaluators themselves, while still allowing leadership to review and approve selections

• Powerful analytics and structured reporting
  The platform enabled cohort comparisons, organizational insights, and clear identification of strengths and development areas.

• Flexible survey customization for different groups
  The team could quickly create and modify surveys tailored to leadership programs or specific cohorts.

• AI-powered highlights with secure data handling
  The team found ThriveSparrow’s AI-generated highlights especially useful for quickly surfacing key insights from feedback reports, while also feeling confident in the platform’s secure and GDPR-compliant handling of sensitive data.

The impact:  Faster execution, better insights, and scalable feedback

After implementing ThriveSparrow, Covéa Insurance achieved:

• ‍Significant reduction in admin workload
  Manual processes were eliminated, saving hours of repetitive work across every feedback cycle.
• ‍Smoother and more professional feedback experience
  The entire process became seamless for both participants and administrators.
• ‍Improved response quality and engagement
  Feedback responses were slightly better, with clearer visibility into different rater group perspectives.

• ‍ Instant access to insights that were previously manual
  Teams could now immediately view comparisons between self, managers, and peers, something that was previously too complex to extract.

• ‍Foundation to scale feedback across the organization
  What was once limited to smaller groups can now be expanded across the business without increasing workload.

A standout experience with Thrivesparrow

Beyond the platform, the team highlighted the ease of use and strong support as key differentiators. They appreciated:

• ‍Responsive support and onboarding guidance
  The team received clear support around setup, configuration, and compliance requirements.

• ‍Ease of adoption across teams
  The intuitive interface and automation made it easy for both administrators and participants to engage with the platform.

The bottom line: From manual effort to a scalable feedback system

Before ThriveSparrow, Covéa Insurance relied on manual processes that limited the reach and effectiveness of their 360° feedback programs.

Now, with automation, advanced analytics, and a flexible system in place, they have improved efficiency, enhanced feedback quality, and built a scalable foundation for continuous employee development.