How Interflow uses 360° feedback to help leaders grow and develop

HOW WE CHANGED THIER STORY

The challenge: Giving leaders meaningful feedback they can act on

Key challenges before ThriveSparrow

Gather feedback from multiple perspectives

Each participant needed feedback from several stakeholders, making it important to have a structured 360° feedback process.

Deliver insights in a way leaders could understand

The team wanted leaders to receive clear and actionable feedback that could support meaningful development conversations.

Support leaders at every stage of their journey

Whether someone was a first-time leader or a senior leader, the feedback process needed to provide valuable insights that could help them continue growing.

The solution: A simple and scalable approach to 360° feedback

To support its leadership development programs, Interflow adopted ThriveSparrow, which provided:

• Collecting feedback from multiple stakeholders
  From evaluator nomination to survey launch and reminders, the entire process became centralized and automated.

• Delivering detailed leadership reports
  ‍Participants could nominate evaluators themselves, while still allowing leadership to review and approve selections

• Uncovering blind spots and hidden strengths
  One of the most valuable aspects of the reports is the ability to identify blind spots and hidden strengths. These insights help leaders gain a broader view of how others perceive them and where they can focus their development efforts.

• Flexible survey customization for different groups
  The team could quickly create and modify surveys tailored to leadership programs or specific cohorts.

• Making administration easy
  According to the team, setting up assessments, adding participants, sending reminders and downloading reports is easy to manage.

The impact: Turning feedback into growth and development

For Interflow, the value of 360° feedback extends well beyond collecting responses.

• Leaders gain foundational leadership skills
  Participants consistently find the 360° feedback process to be one of the most beneficial parts of the leadership program. The reports provide valuable insights that help leaders better understand their strengths and areas for improvement.

• Feedback becomes the foundation for development plans
  During the program, participants review their reports with facilitators and use the feedback to create personalized leadership development plans. This helps ensure the insights are translated into meaningful action.

• Development activities become more targeted
  The feedback gathered through ThriveSparrow is incorporated into leadership discussions, coaching activities, and development planning, helping participants focus on the areas that matter most.
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• Progress can be reviewed over time
  While not every participant completes multiple leadership programs, Interflow occasionally compares feedback results for leaders who progress through different programs over the years. This helps them understand how individuals have developed over time.

The bottom line: Helping leaders learn, reflect, and grow

Interflow's leadership programs are designed to help leaders become more effective in their roles, and 360° feedback plays a central role in that journey.

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With ThriveSparrow, the team has a simple and scalable way to gather feedback, uncover blind spots, highlight strengths, and support meaningful development conversations. The result is a leadership development process that gives participants the insights they need to grow with confidence.

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