How Sticki reduced survey analysis time from 7 to 1 hour with ThriveSparrow

HOW WE CHANGED THIER STORY

The challenge: Turning employee feedback into meaningful action took too much manual work

Before ThriveSparrow, Sticki relied on another employee engagement platform to run quarterly engagement surveys. While surveys helped collect feedback, analyzing the results and turning them into action was becoming increasingly time-consuming.

Key challenges before ThriveSparrow

Survey analysis was highly manual

The team spent six to seven hours after every survey downloading data, comparing trends across surveys, and preparing presentations for leadership.

Understanding employee comments was difficult

Without a way to clarify anonymous feedback, the team often had to interpret comments on their own, increasing the risk of making decisions based on assumptions.

Insights were spread across multiple tools

Survey results, trend analysis, and presentations required information to be exported and managed across different platforms, making the review process less efficient.

The previous platform wasn't delivering enough value

As a smaller organization running quarterly engagement surveys, Sticki wanted a solution that offered better value while providing capabilities they couldn't access with their previous platform.

The solution: Faster insights and better conversations with employees

Sticki adopted ThriveSparrow's Engage module to simplify how they collected, analyzed, and acted on employee feedback every quarter.

• Track engagement trends over time
  Sticki uses quarterly engagement surveys to monitor employee engagement scores and eNPS, helping leadership understand how workplace initiatives are performing over time.

• Clarify anonymous feedback through conversations
  ‍Instead of guessing what employees meant, managers can use anonymous follow-up chats to ask for more context. This allows the team to make changes based on clear feedback rather than assumptions.

• Prioritize what matters with AI sentiment analysis
  Sentiment analysis helps leadership quickly identify recurring themes in qualitative feedback, making it easier to focus on the areas that require immediate attention.

• Review everything in one place
  Department-level reporting, trend analysis, and survey insights are all available within ThriveSparrow, eliminating the need to move data between multiple tools.

The impact: Faster decisions and stronger employee engagement

Since implementing ThriveSparrow, Sticki has significantly improved both the speed of analysis and the effectiveness of its engagement process.

They achieved:

• Reduced survey analysis by over 80%
  The time spent analyzing survey results dropped from six to seven hours to approximately one to one and a half hours.

• Delivered action plans three weeks sooner
  Instead of waiting nearly a month to communicate results, the team now shares survey findings and improvement plans roughly one week after surveys close.

• Improved employee engagement outcomes
  Sticki increased its eNPS score by 11 percentage points, reaching 84.62%, while overall engagement scores improved from the 80% range to 96%.
  

• Built greater employee trust
  Employees appreciate being able to explain their anonymous feedback through follow-up conversations, resulting in richer insights and greater confidence that their voices are being heard.

The bottom line: Faster insights, better decisions, and stronger employee engagement

Sticki wanted more than a survey platform. They needed a solution that helped them understand employee feedback faster, make informed decisions and close the feedback loop with employees.

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With ThriveSparrow, they've reduced survey analysis time by more than 80%, accelerated their action planning by three weeks, improved engagement scores to 96%, and increased eNPS by 11 percentage points. Combined with AI-powered sentiment analysis, anonymous follow-up conversations, and responsive customer support.

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