What does an office manager do?
An office manager coordinates daily operations—front desk, calendars, supplies, vendors, facilities, onboarding logistics, policy communication, and basic budgeting—so teams can work productively and the workplace stays safe, stocked, and organized.
What are the key skills to assess while looking for an office manager?
- Prioritization & Multitasking: Handle competing requests without dropping details.
- Communication: Clear updates to employees, leaders, and vendors.
- Vendor & Budget Control: Compare quotes, manage SLAs, monitor spend.
- Tools Fluency: Calendars, ticketing, spreadsheets, visitor/access systems.
- Process Discipline: Documentation, checklists, compliance, audits.
- People Skills: Welcoming, calm under pressure, solution-focused.
- Event & Space Coordination: Seating, rooms, moves, offsites.
- Risk & Safety Awareness: Access control, incidents, business continuity.
What are the KPIs for an office manager?
- Ticket First-Response Time & Resolution Time
- Employee CSAT / Internal Service Rating
- Budget Variance & Cost per Employee (ops spend)
- Vendor SLA Compliance & On-Time Completion
- Incident Resolution Time / Safety Compliance Rate
- Inventory Stockout Rate & Turnover
- Meeting Room Conflict Rate / Utilization
- Onboarding Readiness (desk, access, equipment on Day 1)
